Postal Address
Thomann GmbH
Hans-Thomann-Straße 1
96138, Burgebrach, Germany
Business Hours
We are open!
  • Tuesday 9:30–18:30
  • Wednesday 9:30–18:30
  • Thursday 9:30–18:30
  • Friday 9:30–18:30
  • Saturday 9:30–16:00
  • Monday 9:30–18:30
Company Info
  • Founded
  • January 1954
  • Legal status
  • GmbH
  • CEO
  • Hans Thomann
  • VAT Reg.Nr.
  • DE 257375233

The best service in Europe

How can we help you? Service for us isn’t just about repairing and caring for your equipment, we believe service starts with the selection of products we offer you, right the way through to how we ship your equipment.

Before

For us service starts with the selection of products we offer you. We are available by phone, email and in our shop to offer help and advice, prior to you making your purchase.

Personal contact
Personal contact

We have a team of experts to help and advise you by phone, email or in the shop.

Online guides
Online guides

Our detailed online guides offer hints and tips, as well as technical know-how for beginners and professionals.

Extensive product information
Extensive product information

In addition to product videos, sound samples and 360° pictures, our website also offers test reports and customer reviews for many different items.

During

It’s all about fine-tuning! We are always looking at ways to improve our logistics and stock capacities enabling us to deliver your items even quicker.

Europe’s Largest Warehouse
Europe’s Largest Warehouse

Our warehouse offers the best availability and quickest possible shipping. 90 % of all orders leave our warehouse within 30 minutes of us receiving them.

Quick shipping, great shipping conditions
Quick shipping, great shipping conditions

Any order above 199 EUR is shipped free of charge to mainland UK and Ireland - no matter what it weighs or how big it is.

Satisfaction guarantee
Satisfaction guarantee

If you do not like the item you have bought you can return it within the first 30 days, no questions asked.

After

If you find yourself facing technical problems, we won’t let you down: We have teams of in-house technicians to help you quickly and efficiently.

3-Year Thomann Warranty
3-Year Thomann Warranty

We extend the warranty to a total of 36 months –without any additional costs for you.

PLEK Service
PLEK Service

A pleked guitar feels better and sounds better! Therefore our Guitar-Workshop-Team offers this service just for you.

Maintenance and repair service
Maintenance and repair service

We have eleven fully equipped workshops with trained specialists who are able to maintain and repair your equipment.

We believe it’s important to offer detailed information about the products we sell online.

Apart from the product videos, sound samples and 360° pictures, you will also find interesting online guides, test reports from all the major magazines, over 250 thousand customer reviews and much more.

With the exception of the test reports and customer reviews, the rest of the online material comes from our own photo and recording studios. We have professional photographers, experienced studio musicians and composers working daily to provide you with even better content for even more products.

Our external content teams supply us with video recordings, product tests and online guides. The published videos can be found on the relevant product pages and on our big Videoblog.

We also have a laboratory testing technical equipment such as microphones or speakers. They ensure that the information we receive from the manufacturer is correct, so that we know we can rely 100% on the information we give you.

Our Service Team’s contact details:

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