3-Year Warranty
Why do we do that?
Because we stand by the products we offer.
We're an authorized dealer for all the Top Brands and offer high quality own brand products as inexpensive alternatives.
We take great care to offer quality products only. If a product doesn't meet our quality standards, we won't include it in our catalogue, no matter how cheap it is or how well that manufacturer's other products sell. Our quality control and our six service & repair workshops ensure the best possible quality for you and the fastest possible help in case of a problem. That's why we dare to extend the manufacturers' warranty period to three years.
Are there exceptions?
'Consumable' items such as strings, drumsticks, batteries (including rechargeables), valves/tubes, bulbs and crossfaders are not returnable (go figure :-) ). Signs of wear are only covered if they occurred despite appropriate care or because of demonstrably bad workmanship. In other words: even an expensive trumpet looks pretty bad after a while if you don't wipe off sweat and spit. We're very obliging, but neither we nor the manufacturer can be held responsible for inappropriate care :-)
We deliver all instruments with basic care tips. For consumable items as well as products where the manufacturer offers more than 3 years' warranty, the manufacturer's warranty is still valid of course.
What if something is broken?
If something's broken, before you return it, please contact our customer service department. Our warranty is valid for all purchases since 1 March 2005. You don't need any papers except your invoice number (your customer number usually suffices, too). Please contact our customer service team in the first instance as they can advise the next best possible step.
What if something is beyond repair?
A product that is beyond repair will be exchanged for a new product. If the same model isn't available anymore, we'll offer you an alternative in the same price range, or a refund of the full amount you paid - that's right - even towards the end of our 3-year warranty! Naturally, this assumes proper usage of the item. :-)
Legal diploma or what?
The implied warranty of 24 months remains untouched, but since we extend the express warranty, that's of little consequence for you. Furthermore, we spare both of us the trouble of explaining the difference between implied and express warranty (even offside rules are simpler than that). But if you're into legal terminology, take a look at our terms and conditions. :-)
Any questions?
If you have questions, remarks or want to suggest improvements, we're always listening and will help as best as we can. Please contact our Customer Service Department. Thanks a lot!
Our own brand products are continually improved in conjunction with their manufacturers, and even many renowned brand names have manufacturers come to rely on feedback from us in order our quality control department to improve their products.
DSM & Humboldt Simplifier Amp/Cab Simulator; Effects Pedal for Electric Guitar; Pre-Amp, Power-Amp and Cab-Simulator; Fully Analogue Pre-Amp with 3 Classic Voicings: AC-Brit (British Class A 2x12" Combo), American (American Blackface Combo)& MS Brit (British Stack); Zero Watt Stereo Power...
Plugin Collection Consists of over 65 software instruments, software effects and 24 expansions, Over 35,000 sounds, Includes i.a. Guitar Rig 6 Pro, Super 8, Electric Sunburst, Butch Vig Drums, Cuba, Massive X, Kontakt 6, Session Strings 2, Absynth 5,...
Shure BLX24/SM58 S8, Thomann exclusive Edition, SM Vocal Series, UHF Wireless-System with SM58 handheld transmitter, up to 7 Systems parallel, Pilottone, antenna-Diversity, Quick-Scan to find free frequencies, dynamic SM58 capsule, 50 - 15.000 Hz, cardioid, receiver with plastic housing, internal...
Swissonic Webcam 2 Full-HD AF; USB business webcam with auto focus for videoconferencing and video streaming; built-in stereo microphone; plug & play without setup; compatible with Mac OS and Windows; multi-functional mount for standing operation or easy mounting on the...
Behringer 182 Sequencer; Eurorack Module; Analog Sequencer; two channels with 8 Steps each; channels can be used in series for 16 Steps; number of steps selectable from 1-8 Steps; Start/Stop switch; manual controls for Tempo, Gate time and Delay (Portamento);...
M-Audio Keystation 88 MK3; USB-MIDI Controller; 88 semi-weighted full-size keys with velocity sensitivity; Transport and Cursor buttons to operate a DAW; volume control slider; Pitch and Modulation wheels; Octave selection buttons; MIDI connection via USB or 5-pin MIDI port;...
Boss Pocket GT Guitar Multi-FX, electric guitar multi effects, light and compact, YouTube has become the most popular music learning source for guitarists, the Pocket GT makes working with the platform's content easier and more productive than ever. The Pocket...
Native Instruments Komplete 13 Ultimate Collectors Edition Update from Ultimate Collectors 12; Plugin collection consisting of over 120 software instruments, software effects and 73 expansions; over 115.000 sounds; includes Guitar Rig 6 Pro, Arkhis, Cremona Quartett, Symphony Series Collection, Stradivari...
USB Hardware Controller For TC Brickwall HD Native (plug-in included), For remote control of the Brickwall Limiter plug-in, Direct access by means of a button for all important functions, Two rotary controllers, LED display, Power supply: Bus powered, USB...
Vocal Processor 16 Creative effects for voice processing such as Harmony, Vocoder, Robot, Telephone, Beat Box or Talk Box, Selectable key for the effects Harmony, Talk Box, Vocoder and Pitch Correct, Up to 5 effects can be used at...
Blackmagic Design UltraStudio Monitor 3G; Video output device for 3G-SDI and HDMI playback via laptop or desktop computer equipped with Thunderbolt 3; supports professional SDI and HDMI monitoring in 10-bit broadcast quality of material from common editing software such as...
Wampler Belle Overdrive; Effects Pedal for Electric Guitar; The Belle circuit is based on a firm favourite Overdrive Pedal in Nashville and Brian Wamplers unique take delivers everything you would expect; from a warm clean boost at low Gain levels...
We're looking forward to hearing from you and aim to solve any problems as soon as we can.
Payment can be made safely and securely with Credit Card, Bank Transfer, PayPal or Amazon Pay.
Hans-Thomann-Straße 1
96138 Burgebrach
Germany