3-Year Warranty
Why do we do that?
Because we stand by the products we offer.
We are an authorized dealer of all the Top Brands and offer high quality own brand products as inexpensive alternatives.
We take greatest care to offer quality products only. If a product does not meet our quality standards, we won't include it in our catalogue, no matter how cheap it is or how well that manufacturer's other products sell. Our quality control and our six service & repair workshops ensure the best possible quality for you and the fastest possible help in cases of failure. That's why we dare to extend the manufacturers' warranty period to three years.
Are there exceptions?
Perishable items such as strings, drumsticks, batteries (also rechargeable ones), tubes, bulbs and crossfaders are of course not returnable (go figure :-) ). Signs of wear are only covered, if they occurred despite appropriate care or because of demonstrably bad workmanship. In other words: even an expensive trumpet looks pretty bad after a while if you don't wipe off sweat and spit. We're very obliging, but neither we nor the manufacturer can be held responsible for inappropriate care :-)
From now on, the respective instruments are delivered with basic care tips. For perishable items as well as products whose manufacturer offers a warranty period longer than 3 years, the manufacturer's warranty is valid, of course.
What if something is broken?
Before you return an item, please contact our customer service department. Our warranty is valid for all purchases since 1 March 2005. You don't need any papers except your invoice number (your customer number usually suffices, too). Please contact our customer service team in the first instance as they can advise the next best possible step.
What if something is beyond repair?
A product that is beyond repair is exchanged for a new product. If the same model is not available anymore, we'll offer you an alternative product in the same price range or will refund the full amount you paid. That's right, even toward the end of your 3-year warranty period. However this naturally applies to proper usage of the unit or article purchased.
Legal diploma or what?
The implied warranty of 24 months remains untouched, but since we extend the express warranty, that's of little consequence for our customers. Moreover, we spare both you and ourselves the trouble of explaining the difference between implied and express warranty (even offside rules are simpler than that). But if you're into correct legal terminology, take a look at our terms and conditions :-)
Any questions?
If you have questions, remarks or want to suggest improvements, we're always listening and help as best as we can. Please contact our Customer Service Department. Thanks a lot!
Our own brand products are continually improved in conjunction with the respective manufacturers, and even many renowned brand name manufacturers have come to rely on feedback from our quality control department in order to improve their products.
Information on Thomann's Added Values
Sony WH-1000XM3 Black
Noise Canceling Headphones Wireless via Bluetooth (LDAC), Closed, Circumaural, 40 mm driver - dome (copper voice coil), Frequency response: 4-40000 Hz, Sound pressure level: 104 dB / mW, Impedance: 47 ohms, High-quality audio streaming with LDAC, Touch operation on...
to the product
Steinberg Cubase Pro 10
Audio MIDI Sequencer (DAW) 32 Bit integer and 64 bit float, Unlimited number of simultaneously usable audio and MIDI tracks, Supports up to 256 physical inputs and outputs, 5.1 surround support, Score Editor, Key Editor, Drum Editor, Sample Editor,...
to the product 
Electro Harmonix Grand Canyon
Effect Pedal for Electric Guitar Delay and Looper, Digital operation, 12 Effect Types, Fully functional looper, Up to 3 seconds delay time, TAP tempo, Stereo outputs, 13 Delay presets, Looper has up to 16 minutes recording time, Unlimited number...
to the product 
Harley Benton SpaceShip 80 w/Hardcase
Adjustable & Lightweight Pedalboard Rugged powder-coated aluminium frame, Covered in a carpet like material, Adjustable height and tilt, Easy power supply installation underneath the frame, Dimensions: (W x D x H) 800 x 390 x 70-85 mm, Weight:...
to the product 
Quilter Interblock 45
Quilter Interblock 45; transistor amplifier head for electric guitar; ultra compact 45 Watt guitar power amp, Great as spare or Pedalboard Amp, switch between Cab Sim and Full Range mode, silent recording via Balanced Line Output; 1 channel; power: 45...
to the product 
Roland VT-4
Roland VT-4; Voice Transformer; desktop effects processor for vocal effects; intuitive and creative handling via sliders, knobs and buttons; Vocoder-, Pitch-Shifting-, Harmonizer- effects and more; adjustable reverb effects; 8 user settings storable; up to 6 hours of battery operation (4x...
to the product 
the t.mix 201-USB Play
2 Channel DJ Mixer with USB / SD / Bluetooth Player 2 Stereo inputs: phono / line / MP3, 1 Microphone input with talkover: 6.3 mm Jack, Headphone output: 6.3 mm Stereo jack, Master Out: XLR / RCA, Rec...
to the product 
Roland V-02HD Micro Video Switcher
Multi-Format Video Mixer Combines several devices: a simple switcher, a high-quality scaler, an input expander, an audio solution and the use of inline video effects and compositings, Compact dimensions, fits in most equipment cases and camera bags, Thread for...
to the product 
Mackie FreePlay LIVE Bag
Mackie FreePlay LIVE Bag, FreePlay Live Portable PA Bag, hardshell lid with Mackie logo, accessories compartement on the side, heavy duty zipper, carry strap and handle, colours: black
to the product 
Steinberg Cubase Elements 10
Audio MIDI Sequencer (DAW) 32-Bit integer and 64 bit float, Supports a maximum of 48 audio and 64 MIDI tracks, 24 instrument tracks and 24 physical inputs and outputs, Over 40 audio effects, 3 Virtual instruments: HALion Sonic SE,...
to the product 
Friedman BE-OD Deluxe Overdrive
Effects Pedal Overdrive, 2 Channels, Authentic British overdrive sounds based on the legendary "BE-100" tube top section, Controls per channel: Volume, Gain, Bass, Middle, Treble & Presence, Separate tight switch per channel, True bypass, Effect on LED, Bypass and...
to the product 
Harley Benton SpaceShip 60 w/Hardcase
Adjustable & Lightweight Pedalboard Rugged powder-coated aluminium frame, Covered in a carpet like material, Adjustable height and tilt, Easy power supply installation underneath the frame, Dimensions: (W x D x H) 600 x 305 x 70-85 mm, Weight:...
to the product 
We're looking forward to hearing from you and aim to solve any problems as soon as we can.