3-Year Warranty
Why do we do that?
Because we stand by the products we offer.
We are an authorized dealer of all the Top Brands and offer high quality own brand products as inexpensive alternatives.
We take greatest care to offer quality products only. If a product does not meet our quality standards, we won't include it in our catalogue, no matter how cheap it is or how well that manufacturer's other products sell. Our quality control and our six service & repair workshops ensure the best possible quality for you and the fastest possible help in cases of failure. That's why we dare to extend the manufacturers' warranty period to three years.
Are there exceptions?
Perishable items such as strings, drumsticks, batteries (also rechargeable ones), tubes, bulbs and crossfaders are of course not returnable (go figure :-) ). Signs of wear are only covered, if they occurred despite appropriate care or because of demonstrably bad workmanship. In other words: even an expensive trumpet looks pretty bad after a while if you don't wipe off sweat and spit. We're very obliging, but neither we nor the manufacturer can be held responsible for inappropriate care :-)
From now on, the respective instruments are delivered with basic care tips. For perishable items as well as products whose manufacturer offers a warranty period longer than 3 years, the manufacturer's warranty is valid, of course.
What if something is broken?
Before you return an item, please contact our customer service department. Our warranty is valid for all purchases since 1 March 2005. You don't need any papers except your invoice number (your customer number usually suffices, too). Please contact our customer service team in the first instance as they can advise the next best possible step.
What if something is beyond repair?
A product that is beyond repair is exchanged for a new product. If the same model is not available anymore, we'll offer you an alternative product in the same price range or will refund the full amount you paid. That's right, even toward the end of your 3-year warranty period. However this naturally applies to proper usage of the unit or article purchased.
Legal diploma or what?
The implied warranty of 24 months remains untouched, but since we extend the express warranty, that's of little consequence for our customers. Moreover, we spare both you and ourselves the trouble of explaining the difference between implied and express warranty (even offside rules are simpler than that). But if you're into correct legal terminology, take a look at our terms and conditions :-)
Any questions?
If you have questions, remarks or want to suggest improvements, we're always listening and help as best as we can. Please contact our Customer Service Department. Thanks a lot!
Our own brand products are continually improved in conjunction with the respective manufacturers, and even many renowned brand name manufacturers have come to rely on feedback from our quality control department in order to improve their products.
Information on Thomann's Added Values
Rode Wireless GO; Digital Wireless Microphone System; ultra-compact and lightweight set of transmitter and receiver; series III 2.4 GHz digital transmission; clip-on transmitter TX with built-in microphone (omni capsule); maximum SPL: 100 dB; Frequency Range: 50 Hz – 20 kHz...
Hybrid Synthesizer Touch keyboard with 25 keys, Velocity dynamic with polyphonic aftertouch, Digital oscillator with synthesis methods like Karplus Strong, Harmonic OSC, Superwave and Texturer, Analog state variable filter (-12 dB/oct.) with selectable lowpass, bandpass and highpass characteristics, LFO...
6-Channel Audio Interface 24-Bit / 192 kHz, 2 Mic/Line/Instrument Combo Inputs: XLR/jack 6.3 mm, 2 Line inputs: 6.3 mm Jack, 4 Line outputs: 6.3 mm Jack DC-coupled, S/PDIF input coaxial, MIDI input and output, 2 Stereo headphone outputs: 6.3...
TC Electronic Polytune 3 Noir; Effects Pedal for Electric Guitar; compact polyphonic tuner/buffer, tuner in effectpedal size, Bonafide buffer circuitry preserves your tone through long cable runs and multiple effects, polyphonic tuning - tune all strings simultaneously, fast chromatic tuner...
K&M 21427, professional carrying case for 6 microphone stands, includes castors for easy and comfortable transport, case made of extremely durable 1680D nylon fabric, all seams hand-stitched in high quality, padded carrying handles and a durable zipper, castors included, dimensions:...
RCF Art 312 MK III - full range passive speaker, 12"/1", 300W, 90x70° 12" woofer and 1" driver with 1.5" Mylar diaphragm, 8ohm, 127dB max, Speaker Twist in/out, plastic housing, pole mount adapter, 4 x M10-Flying points and 3 handles,...
Saxophone holder For Baritone, Tenor, Alto, and Soprano saxophones, Transfers the weight evenly across both shoulders, No load on the cervical vertebrae, Can be adjusted quickly with one hand, Space-saving: Smaller than a sheet of paper when folded, Comfortable...
Guitar Power Amplifier in Pedal Format Compact power amp pedal for electric guitar, For direct connection to any preamp, pedal or effects unit, Power: 2 x 50W to 4 ohms, For 4 - 16 ohm speakers, Master volume controller,...
Effect pedal for electric guitar Overdrive, Delivers classic D-Style ODS sounds and feel, Less aggressive volume controller than previous version, True bypass, Controls for Level, Ratio, Treble and Deep, Bypass footswitch, Input / Output: 6.3mm mono jacks, Metal housing,...
IK Multimedia UNO Drum; analog/PCM drum machine; 6 true analog voices for kick, snares, claps, and hi-hats; 12 PCM voices with 54 samples; freely layer analog & PCM sounds with 11-voice polyphony; editable drum sound parameters like level, tune, decay...
K&M 21316 Select, large carrying case for speaker and hand crank stands, case made of extremely durable 1680D nylon fabric, all seams hand-stitched in high quality, padded carrying handles and a durable zipper, dimensions: 1200 mm, weight: 2,1kg, colour: black
Saxophone holder For Baritone, Tenor, Alto, and Soprano saxophones, Transfers the weight evenly across both shoulders, No load on the cervical vertebrae, Can be adjusted quickly with one hand, Space-saving: Smaller than a sheet of paper when folded, Comfortable...
We're looking forward to hearing from you and aim to solve any problems as soon as we can.
Payment can be made safely and securely with Credit Card, Bank Transfer, PayPal or Amazon Pay.
Hans-Thomann-Straße 1
96138 Burgebrach
Germany