3-Year Warranty
Why do we do that?
Because we stand by the products we offer.
We're an authorized dealer for all the Top Brands and offer high quality own brand products as inexpensive alternatives.
We take great care to offer quality products only. If a product doesn't meet our quality standards, we won't include it in our catalogue, no matter how cheap it is or how well that manufacturer's other products sell. Our quality control and our six service & repair workshops ensure the best possible quality for you and the fastest possible help in case of a problem. That's why we dare to extend the manufacturers' warranty period to three years.
Are there exceptions?
'Consumable' items such as strings, drumsticks, batteries (including rechargeables), valves/tubes, bulbs and crossfaders are not returnable (go figure :-) ). Signs of wear are only covered if they occurred despite appropriate care or because of demonstrably bad workmanship. In other words: even an expensive trumpet looks pretty bad after a while if you don't wipe off sweat and spit. We're very obliging, but neither we nor the manufacturer can be held responsible for inappropriate care :-)
We deliver all instruments with basic care tips. For consumable items as well as products where the manufacturer offers more than 3 years' warranty, the manufacturer's warranty is still valid of course.
What if something is broken?
If something's broken, before you return it, please contact our customer service department. Our warranty is valid for all purchases since 1 March 2005. You don't need any papers except your invoice number (your customer number usually suffices, too). Please contact our customer service team in the first instance as they can advise the next best possible step.
What if something is beyond repair?
A product that is beyond repair will be exchanged for a new product. If the same model isn't available anymore, we'll offer you an alternative in the same price range, or a refund of the full amount you paid - that's right - even towards the end of our 3-year warranty! Naturally, this assumes proper usage of the item. :-)
Legal diploma or what?
The implied warranty of 24 months remains untouched, but since we extend the express warranty, that's of little consequence for you. Furthermore, we spare both of us the trouble of explaining the difference between implied and express warranty (even offside rules are simpler than that). But if you're into legal terminology, take a look at our terms and conditions. :-)
Any questions?
If you have questions, remarks or want to suggest improvements, we're always listening and will help as best as we can. Please contact our Customer Service Department. Thanks a lot!
Our own brand products are continually improved in conjunction with their manufacturers, and even many renowned brand names have manufacturers come to rely on feedback from us in order our quality control department to improve their products.
Analog semi-modular synthesizer Monophonic sound generation, 2 VCOs with 4 waveforms and ring modulation, VCO Mixer, Resonant high-pass and low-pass filters, LFO with triangular, sawtooth and rectangular waveforms, 2 Analog envelopes for VCA and VCF, Signal processor with amplifier,...
14-Track Multitrack Field Recorder 32-Bit float recording via dual AD converter, 6 Inputs with XLR / TRS combo jacks, Compact and lightweight aluminium housing, High-quality microphone preamps with up to 75 dB gain, Noise: -127 dBu (A weight, gain...
EQ Sampler for Pickup Guitars Allows you to record the sound and tonal character of any guitar, Can be used as an EQ effects pedal without a sampler, 7 Built-in presets for EQ settings and saved guitar sounds, Awitchable...
Electric Guitar Limited edition, Body: Poplar, Neck: Maple, Fretboard: Indian Laurel, Neck profile: C neck profile, Scale: 648 mm, Fretboard radius: 241 mm, Nut width: 42 mm, 21 Medium jumbo frets, Pickups: 3 Single coils, Standard synchronised tremolo, 5-Way...
In-Ear Bluetooth Earphones Truly wireless, Wireless via Bluetooth, Optimisation of digital music files with DSEE HX, HD processor QN1e for noise reduction, Ergonomic tri-hold structure, Google Assistant, 6 mm Driver - dome (copper voice coil), Frequency range 20 -...
Thomann DP-51 WH Digital Piano - 88 weighted hammer action keys with three sensors, 40 sounds, polyphony 128 notes, 50 styles, 60 songs, reverb, chorus, sequencer, dual-mode, split-mode, metronome, Master EQ, transpose function, speaker system 2x 15W, 3x pedals, USB...
Keyboard 37 Velocity-sensitive slim keys, 32 Voice polyphony, 42 Voices (instruments), 138 Arpeggio types, Phrase Recorder, Motion effect, USB MIDI connection, Battery and USB bus power supply (USB power adapter sold separately), 1.4 W speaker, Headphone jack, USB to...
iZotope Ozone 9 Standard EDU (ESD); mastering software; Educational version (requires proof of eligibility); compact mastering toolkit with numerous editing possibilities; Master Assistant helps get to a logical starting point by using the sonic profile of the audio; choose from...
Roland MC-707; Groovebox; ZEN-Core Sound Engine with up to 128 voices polyphony; 8 parts; 8-track sequencer with 128 steps maximum; 16 clips per sequencer track; up to 8 Loop tracks with Time Stretch and Pitch Shift; 3000 preset tones and...
Electric Guitar Limited edition, Body: Poplar, One-piece neck: Maple, Fretboard: Indian Laurel (Laurel), Neck profile: C-shape, Scale length: 610 mm, Nut width: 42 mm, 22 Medium jumbo frets, Pickups: 2 Dual humbuckers, 1 x Volume and 1 x tone...
Mooer GE150 Amp Modelling & Multi Effects; multi-effects processor; 55 high-quality amp models from the Micro Preamp series; 26 different default cabinet simulations (IRs); supports 3rd party impulse responses (IRs, 2048 pts.); in 10 free user presets; 40 drum rhythms...
Keyboard 37 Mini keys, 32 Voice polyphony, 120 Voices (instruments), 114 Styles and Smart Chord Function, 30 Songs, Free digital songbook, Various functions (sustain, metronome and more!), Power supply via battery or USB bus (USB power adapter sold separately),...
We're looking forward to hearing from you and aim to solve any problems as soon as we can.
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Hans-Thomann-Straße 1
96138 Burgebrach
Germany