3-Year Warranty
Why do we do that?
Because we stand by the products we offer.
We're an authorized dealer for all the Top Brands and offer high quality own brand products as inexpensive alternatives.
We take great care to offer quality products only. If a product doesn't meet our quality standards, we won't include it in our catalogue, no matter how cheap it is or how well that manufacturer's other products sell. Our quality control and our six service & repair workshops ensure the best possible quality for you and the fastest possible help in case of a problem. That's why we dare to extend the manufacturers' warranty period to three years.
Are there exceptions?
'Consumable' items such as strings, drumsticks, batteries (including rechargeables), valves/tubes, bulbs and crossfaders are not returnable (go figure :-) ). Signs of wear are only covered if they occurred despite appropriate care or because of demonstrably bad workmanship. In other words: even an expensive trumpet looks pretty bad after a while if you don't wipe off sweat and spit. We're very obliging, but neither we nor the manufacturer can be held responsible for inappropriate care :-)
We deliver all instruments with basic care tips. For consumable items as well as products where the manufacturer offers more than 3 years' warranty, the manufacturer's warranty is still valid of course.
What if something is broken?
If something's broken, before you return it, please contact our customer service department. Our warranty is valid for all purchases since 1 March 2005. You don't need any papers except your invoice number (your customer number usually suffices, too). Please contact our customer service team in the first instance as they can advise the next best possible step.
What if something is beyond repair?
A product that is beyond repair will be exchanged for a new product. If the same model isn't available anymore, we'll offer you an alternative in the same price range, or a refund of the full amount you paid - that's right - even towards the end of our 3-year warranty! Naturally, this assumes proper usage of the item. :-)
Legal diploma or what?
The implied warranty of 24 months remains untouched, but since we extend the express warranty, that's of little consequence for you. Furthermore, we spare both of us the trouble of explaining the difference between implied and express warranty (even offside rules are simpler than that). But if you're into legal terminology, take a look at our terms and conditions. :-)
Any questions?
If you have questions, remarks or want to suggest improvements, we're always listening and will help as best as we can. Please contact our Customer Service Department. Thanks a lot!
Our own brand products are continually improved in conjunction with their manufacturers, and even many renowned brand names have manufacturers come to rely on feedback from us in order our quality control department to improve their products.
2-Channel USB-C Audio Interface 24-Bit/192 kHz AKM converters, Mic preamps (62 dB gain range, 130.5 dBu ON), Neutrik connectors, Alps pots, Legacy "4K" switch per channel for sounds inspired by the legendary SSL 4000 series, +48 V Phantom power,...
Toontrack SDX The Rooms of Hansa (ESD); expansion pack for Toontrack Superior Drummer 3 (item 419735); produced and recorded at Hansa Tonstudios Berlin, Germany by Michael Ilbert; 4 different recording rooms: Meistersaal, Live Room, Marble Room, Vocal-Booth as well as...
EarthQuaker Devices Afterneath V3 Enhanced Otherworldly Reverberator; reverb effects pedal, ambient, vast, expansive, and magical reverb sounds; 9 selectable modes to change the way the Drag control functions (Unquantized, Unquantized with Slew, Unquantized Volt/Octave, Chromatic Scale, Minor Scale, Major Scale...
Harley Benton FRFR-112A Guitar DSP Monitor, full range flat response powered cabinet for modern digital guitar setup (amp modeling & multi-effect processor); built-in DSP with classic and modern speakers simulations (SIM0, SIM1, SIM2, SIM3); DSP equalizer modes (3-band eq pa,...
Steel-String Guitar with PickupFrom strumming to flatpicking to fingerstyle: it delivers a clear, balanced tone with perfect playability and fits neatly into the mix with other instruments. Of course, with the patented Taylor ES-2 electronics with active volume, treble and...
Decksaver Suitable for Pioneer XDJ-XZ, Protects against dust, dirt, liquids and impacts during transport, Made of polycarbonate, Milky transparent surface, High quality, Dimensions (W x H x D): 88.30 x 44.90 x 4.70 cm, Weight: 1.51 kg Note: ...
Ortofon Stylus 10; replacement stylus for Super OM 10, OM 10, OMP-mount 10, OMBulk 10, OMT 10, LM 10, Concorde 10, Concorde EC 10, Concorde STD, TM 10H, LMB 12, SMB 12 and LMA 12 systems; elliptical diamond; colour: black
Warm Audio Bus-Comp; 2 channel VCA compressor; Selectable discrete opamp stage with CineMag USA transformers; THAT 2180 VCA's; external side chain input; Hi-Pass Filter: 30, 60, 105, 125, 185 Hz; frequency response: 18 Hz to 22kHz; dynamic range: > 120dB;...
USB 2.0 Audio Interface 24-Bit / 192 kHz, 18 Inputs and 20 outputs, 4 Mic / line inputs: XLR / TRS combo socket, 4 Line inputs: 6.3 mm TRS, Phono input: Cinch, Inputs: 1 - 4 switchable for instruments,...
Transistor Amplifier for Electric Guitar Compact amplifier for gaming situations in which no high-performance amplifier is required, Can be used alone or with a distortion pedal, EQ and / or preamp, 1 Channel, Power: 2.5 watts, Controller: Volume, Switch:...
Decksaver Suitable for Boss RC-505, Protects against dust, dirt, liquids and impacts during transport, Made of polycarbonate, Milky transparent surface, High quality, Dimensions (W x H x D): 42.60 x 21.00 x 4.0 cm, Weight: 328 g Note: ...
Ortofon 2M Red, Moving Magnet cartridge, ellptical diamond
We're looking forward to hearing from you and aim to solve any problems as soon as we can.
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Hans-Thomann-Straße 1
96138 Burgebrach
Germany