3-Year Warranty
Why do we do that?
Because we stand by the products we offer.
We are an authorized dealer of all the Top Brands and offer high quality own brand products as inexpensive alternatives.
We take greatest care to offer quality products only. If a product does not meet our quality standards, we won't include it in our catalogue, no matter how cheap it is or how well that manufacturer's other products sell. Our quality control and our six service & repair workshops ensure the best possible quality for you and the fastest possible help in cases of failure. That's why we dare to extend the manufacturers' warranty period to three years.
Are there exceptions?
Perishable items such as strings, drumsticks, batteries (also rechargeable ones), tubes, bulbs and crossfaders are of course not returnable (go figure :-) ). Signs of wear are only covered, if they occurred despite appropriate care or because of demonstrably bad workmanship. In other words: even an expensive trumpet looks pretty bad after a while if you don't wipe off sweat and spit. We're very obliging, but neither we nor the manufacturer can be held responsible for inappropriate care :-)
From now on, the respective instruments are delivered with basic care tips. For perishable items as well as products whose manufacturer offers a warranty period longer than 3 years, the manufacturer's warranty is valid, of course.
What if something is broken?
Before you return an item, please contact our customer service department. Our warranty is valid for all purchases since 1 March 2005. You don't need any papers except your invoice number (your customer number usually suffices, too). Please contact our customer service team in the first instance as they can advise the next best possible step.
What if something is beyond repair?
A product that is beyond repair is exchanged for a new product. If the same model is not available anymore, we'll offer you an alternative product in the same price range or will refund the full amount you paid. That's right, even toward the end of your 3-year warranty period. However this naturally applies to proper usage of the unit or article purchased.
Legal diploma or what?
The implied warranty of 24 months remains untouched, but since we extend the express warranty, that's of little consequence for our customers. Moreover, we spare both you and ourselves the trouble of explaining the difference between implied and express warranty (even offside rules are simpler than that). But if you're into correct legal terminology, take a look at our terms and conditions :-)
Any questions?
If you have questions, remarks or want to suggest improvements, we're always listening and help as best as we can. Please contact our Customer Service Department. Thanks a lot!
Our own brand products are continually improved in conjunction with the respective manufacturers, and even many renowned brand name manufacturers have come to rely on feedback from our quality control department in order to improve their products.
Information on Thomann's Added Values
Digital Piano 88 Keys with scaled hammer action keyboard (Smart Scaled Hammer Action Keyboard), 18 Sounds, 192-Voice polyphony, Hammer response, Damper resonance, Split and layer function, Chorus, DSP, Brilliance, 60 Internal exercises, Transposer, Metronome, Bluetooth audio, Connections: 2x Headphones,...
Active Monitor System 4.5" Woofer, 0.75" Tweeter, 60 W class D amplifier (2 x 30 W), Optimised for desktop applications, Front volume control, Frequency range: 88 - 20,000 Hz (-3 dB SPL), 60 - 20,000 Hz (-10 dB), Max....
Amp Modeling Interface 24-Bit / 96 kHz, 10 x 4 Amp Modeling Audio Interface, 2 x Combo inputs mic / line with Audient Class A microphone preamp (60 dB gain), Instrument input with tube preamp including 12AX7 tube and...
Baritone Electric Guitar Alder body, Ash veneer top, Maple neck, Ebony fretboard (Diospyros Celebica), Dot fretboard inlays, Fretboard radius: 350 mm, Nut width: 42 mm, 24 Frets, Scale: 711 mm, Pickup: Chapman Sonorous Zero Baritone humbucker, Controls: Master Volume...
Effect Pedal for Electric Guitar Guitar Synthesiser, Eleven mono-synthesizer sounds, Eleven programmable user presets, Controls: Vol Dry, Vol Synth, Sens, Ctrl, Type, LED: effect on, Footswitch: Preset, Bypass, Connections: Input (6.3 mm jack), EXP (6.3 mm jack), Synth Output...
Pitch Correction Plugin (Download) Software for automatic intonation correction in real time, Easy and fast pitch correction, Based on the algorithms of Auto-Tune Pro, Simple parameter set for easy operation, Low-latency for live applications, Compatible to Antares Auto-Key (Article...
Audio MIDI sequencer (DAW)Upgrade from Cubase AI 6 or later 32 Bit Integer and 64 Bit Float, Unlimited number of simultaneously usable audio and MIDI tracks, Supports up to 256 physical inputs and outputs, 5.1 Surround...
Bluetooth Headset Supra-aural, Closed, Foldable, 40 mm Dynamic driver, Bluetooth aptX Technology, Up to 30 hours Bluetooth operating time, Control element on headphones, Music Share (one more listener can be plugged into an earpiece with a 3.5 mm jack...
Tama Imperialstar series, model: IP62H6NBBOB+8, limited 7pcs version, finish: Blacked Out Black (BBOB), covered 8-ply, 7.5mm thick poplar shells, black nickel shell hardware, set containing 22"x18" bass drum with Accu Tune bass drum hoop, 08"x07" - 10"x08" - 12"x09" tom...
Piano Monitor Specially designed for optimal dynamic playback of the Nord Piano Library, Optimized for near field, Additional auxiliary audio input to connect a laptop or smartphone, Power: 2x 80 W, Loudspeaker equipment: 3/4" Tweeter and 4 1/2" woofer,...
Jazz Bass Electric Guitar Alternate Reality Series, Body: Ash, Bolt-on neck: Maple, Fretboard: Maple, Neck shape: Modern C, Scale: 648 mm (25.5"), Nut width: 41.9 mm (1.65"), Fretboard radius: 241 mm (9.5"), Fretboard inlays: Black dots, 22 Medium jumbo...
Positive Grid BIAS FX 2 Standard (ESD); guitar effects plugin; Guitar Match technology simulates specific guitars, which can be played wiht regular guitars; contains Guitar Match-Essential with 2 guitars, 45 effect pedals and rack processors as well as 30 classic...
We're looking forward to hearing from you and aim to solve any problems as soon as we can.
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Hans-Thomann-Straße 1
96138 Burgebrach
Germany