3-Year Warranty
Why do we do that?
Because we stand by the products we offer.
We're an authorized dealer for all the Top Brands and offer high quality own brand products as inexpensive alternatives.
We take great care to offer quality products only. If a product doesn't meet our quality standards, we won't include it in our catalogue, no matter how cheap it is or how well that manufacturer's other products sell. Our quality control and our six service & repair workshops ensure the best possible quality for you and the fastest possible help in case of a problem. That's why we dare to extend the manufacturers' warranty period to three years.
Are there exceptions?
'Consumable' items such as strings, drumsticks, batteries (including rechargeables), valves/tubes, bulbs and crossfaders are not returnable (go figure :-) ). Signs of wear are only covered if they occurred despite appropriate care or because of demonstrably bad workmanship. In other words: even an expensive trumpet looks pretty bad after a while if you don't wipe off sweat and spit. We're very obliging, but neither we nor the manufacturer can be held responsible for inappropriate care :-)
We deliver all instruments with basic care tips. For consumable items as well as products where the manufacturer offers more than 3 years' warranty, the manufacturer's warranty is still valid of course.
What if something is broken?
If something's broken, before you return it, please contact our customer service department. Our warranty is valid for all purchases since 1 March 2005. You don't need any papers except your invoice number (your customer number usually suffices, too). Please contact our customer service team in the first instance as they can advise the next best possible step.
What if something is beyond repair?
A product that is beyond repair will be exchanged for a new product. If the same model isn't available anymore, we'll offer you an alternative in the same price range, or a refund of the full amount you paid - that's right - even towards the end of our 3-year warranty! Naturally, this assumes proper usage of the item. :-)
Legal diploma or what?
The implied warranty of 24 months remains untouched, but since we extend the express warranty, that's of little consequence for you. Furthermore, we spare both of us the trouble of explaining the difference between implied and express warranty (even offside rules are simpler than that). But if you're into legal terminology, take a look at our terms and conditions. :-)
Any questions?
If you have questions, remarks or want to suggest improvements, we're always listening and will help as best as we can. Please contact our Customer Service Department. Thanks a lot!
Our own brand products are continually improved in conjunction with their manufacturers, and even many renowned brand names have manufacturers come to rely on feedback from us in order our quality control department to improve their products.
Percussion Pad with Sampler and Looper 9 Velocity-sensitive pads, Adjustable RGB lights, 32 GB internal memory, 4.3" Colour display, Integrated sampler, Loop Recorder creates real-time loops, 2-Channel USB audio interface, WAV import via USB stick, 5 Effect processors, 2...
8-Channel USB2.0 audio interface with USB-C connection 24-Bit / 192 kHz, 2 Scarlett microphone preamps, Phantom power +48 V, Switchable air function, 2 Mic / instrument / line inputs: XLR / 6.3 mm jack combo balanced, 4 Line inputs:...
Antares Auto-Tune EFX+ (ESD); pitch correction plugin; software for automatical or manual correction of pitch and intonation; Retune-Speed control for fine tune the desired effect from subtle natural pitch correction to the Auto-Tune Vocal Effect; humanize function reduces artefacts; Auto-EFX...
Marshall Fridge 4.4 Black; half stack design, Matte black finish on inside and outside; 7 blue LED´s; interior lighting 3 Watt E-14,Transparent removable trays; Thermostat placed at the side adjustable temperature; Increased tray space in door with additional metal holder...
Pedal Tuner Large HD display, Save different tunings in different colours to be able to call them up again easily, True Strobe offers ± ± ± 0.1 Cent accuracy, More than 100 sweetened tunings with USB connection for user-defined...
Rack Mountable Digital Mixer, Audio Interface and Recorder 20 Input channels: 16 Mono and 2 stereo channels, 16 XLR / TRS combi jacks, Stereo channels with 2x 6.3 mm jack and RCA jacks, Per channel: Gain control, 3-band equaliser,...
Roland CB-BTRMX; Carrying Case for Roland TR-8, TR-8S and MX-1; durable polyester materials; Fleece interior and foam padding; reinforced handle
Effect Pedal for Electric Guitar Digital stereo delay, 12 Versatile delay programs, Stereo sound in 32 bit / 96 kHz studio quality, Real-time control plus 4 memory slots, Built-in phrase looper with 60 seconds recording time, LED display, Controls:...
Electric Guitar Modelling Combo Power: 30 Watts, Speakers configuration: 1 x 8" Custom full-range & tweeter, Classic Speaker Mode for an organic sound and natural playing feel, Amp presets arranged by renowned sound designers (ex. Dan Boul of 65amps),...
Rockboard MOD 2 V2 All-in-One TRS, Midi & USB Patchbay; all-in-one patchbay for pedalboards; fits MOD slots in RockBoard pedalboards; compatible with a wide variety of other pedalboards; acts as central access point to your effects setup; establishes clean cable...
18-Channel USB2.0 audio interface with USB-C connection 24 Bit / 192 kHz, 4 Scarlett microphone preamps, Phantom power +48 V, Switchable air function, 4 Mic / instrument / line inputs: XLR / 6.3 mm jack combo balanced, 4 Line...
Effects pedal for electric guitar Three separate FX loops with flexible control enable the following configurations: up to three parallel FX loops - seamless switching between FX loops in XOR mode - send an instrument to 3 separate amplifiers...
We're looking forward to hearing from you and aim to solve any problems as soon as we can.
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Hans-Thomann-Straße 1
96138 Burgebrach
Germany