3-Year Warranty
Why do we do that?
Because we stand by the products we offer.
We're an authorized dealer for all the Top Brands and offer high quality own brand products as inexpensive alternatives.
We take great care to offer quality products only. If a product doesn't meet our quality standards, we won't include it in our catalogue, no matter how cheap it is or how well that manufacturer's other products sell. Our quality control and our six service & repair workshops ensure the best possible quality for you and the fastest possible help in case of a problem. That's why we dare to extend the manufacturers' warranty period to three years.
Are there exceptions?
'Consumable' items such as strings, drumsticks, batteries (including rechargeables), valves/tubes, bulbs and crossfaders are not returnable (go figure :-) ). Signs of wear are only covered if they occurred despite appropriate care or because of demonstrably bad workmanship. In other words: even an expensive trumpet looks pretty bad after a while if you don't wipe off sweat and spit. We're very obliging, but neither we nor the manufacturer can be held responsible for inappropriate care :-)
We deliver all instruments with basic care tips. For consumable items as well as products where the manufacturer offers more than 3 years' warranty, the manufacturer's warranty is still valid of course.
What if something is broken?
If something's broken, before you return it, please contact our customer service department. Our warranty is valid for all purchases since 1 March 2005. You don't need any papers except your invoice number (your customer number usually suffices, too). Please contact our customer service team in the first instance as they can advise the next best possible step.
What if something is beyond repair?
A product that is beyond repair will be exchanged for a new product. If the same model isn't available anymore, we'll offer you an alternative in the same price range, or a refund of the full amount you paid - that's right - even towards the end of our 3-year warranty! Naturally, this assumes proper usage of the item. :-)
Legal diploma or what?
The implied warranty of 24 months remains untouched, but since we extend the express warranty, that's of little consequence for you. Furthermore, we spare both of us the trouble of explaining the difference between implied and express warranty (even offside rules are simpler than that). But if you're into legal terminology, take a look at our terms and conditions. :-)
Any questions?
If you have questions, remarks or want to suggest improvements, we're always listening and will help as best as we can. Please contact our Customer Service Department. Thanks a lot!
Our own brand products are continually improved in conjunction with their manufacturers, and even many renowned brand names have manufacturers come to rely on feedback from us in order our quality control department to improve their products.
Analogue Bass Line Synthesiser Fully analogue signal path from VCO, VCF and VCA, VCO switchable between sawtooth and square waveforms, 4 Pole low pass filter with resonance, VCF Envelope Intensity and Envelope Decay adjustable, Adjustable accent, Integrated distortion with...
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Zoom LiveTrak L-8; portable Podcast Mixer, Audio Interface and Recorder; 8-channel mixer; channels 1-2 for microphone, line and instrument signals (XLR/TRS combo jack); channels 3-6 for microphone and line signals (XLR/TRS combo jack); channels 7-8 for line signals (6.3mm TS),...
Active Nearfield Monitor 3-Way system with coaxial mid / tweeter, Equipped with: 8" Woofer, 4" midrange and 1" soft dome tweeter, Power: 140 Watts - 60 / 40 / 40 Watt Tri-Amped, Frequency response: 37 - 25,000 Hz +...
Studio table Two rack slots with 3 U for 19" format equipment, Extendable shelf for keyboards (up to 88 keys) mountable in 4 height settings, Work surface with increased width and depth, Cable duct inside for multiple sockets, Accessible...
USB Controller keyboard Limited special edition, 25 Mini keys velocity sensitive, 16 Encoders (two of them clickable), 2 Benches with 8 touch and pressure sensitive pads with RGB, Illumination (adjustable colours), Touch-strips for pitch bend and modulation, Sustain pedal...
Zoom V6; Vocal Processor; 12 different voice effects from Pitch Correction, Unison, Octave Up, Octave Down to Talkbox and Vocoder; Harmony Section adds up to two backing vocals with selectable harmonic intervals; 10 popular studio effects like reverb, echo, chorus...
Electric Guitar Left handed model, a.k.a. "The Dirty Mustard DC", Mahogany body, Set-in mahogany neck, Amaranth fretboard, Dot fretboard inlays, Neck profile: C, Fretboard radius: 305 mm, Scale: 628 mm, Nut width: 43 mm, Graphite nut, 22 Medium jumbo...
Active 2-Way PA Speaker with Battery Operation Equipped with: 8" Woofer and 1" tweeter, Mobile battery speaker for concerts, school shows, conferences, church services, sporting events, presentations and parties, Excellent sound thanks to 2-way active concept and digital technology,...
XAOC Devices Hel; Eurorack module; Polyphony Commander for Odessa oscillator (item 474296); control up to 5 voices of polyphony via individual CV inputs (1V/Oct.); powered via the main module; width: 3 HP
Harley Benton Fusion-T HH HT EB BK Pro Series; T-Style electric guitar, comfort body contour w/matched headstock; body: sapele (entandrophragma cylindricum); neck: canadian maple; neck mount: bolt on; neck form: modern-c; fingerboard: ebony; inlays: ivory dots, 22 medium jumbo stainless...
Behringer C210, 200 Watt Powered Column Loudspeaker with an 8" Subwoofer and 4x 2,75" HF-Driver, LED Lighting, Bluetooth 4.2 Audio Streaming, Remote Control, USB- and SD / MMC-Card MP3-Player, 3 Channel Mixer, 200 W Class-D Amp, Input: Line-In 1x XLR/TRS-Combo-Socket,...
We're looking forward to hearing from you and aim to solve any problems as soon as we can.
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Hans-Thomann-Straße 1
96138 Burgebrach
Germany