3-Year Warranty
Why do we do that?
Because we stand by the products we offer.
We're an authorized dealer for all the Top Brands and offer high quality own brand products as inexpensive alternatives.
We take great care to offer quality products only. If a product doesn't meet our quality standards, we won't include it in our catalogue, no matter how cheap it is or how well that manufacturer's other products sell. Our quality control and our six service & repair workshops ensure the best possible quality for you and the fastest possible help in case of a problem. That's why we dare to extend the manufacturers' warranty period to three years.
Are there exceptions?
'Consumable' items such as strings, drumsticks, batteries (including rechargeables), valves/tubes, bulbs and crossfaders are not returnable (go figure :-) ). Signs of wear are only covered if they occurred despite appropriate care or because of demonstrably bad workmanship. In other words: even an expensive trumpet looks pretty bad after a while if you don't wipe off sweat and spit. We're very obliging, but neither we nor the manufacturer can be held responsible for inappropriate care :-)
We deliver all instruments with basic care tips. For consumable items as well as products where the manufacturer offers more than 3 years' warranty, the manufacturer's warranty is still valid of course.
What if something is broken?
If something's broken, before you return it, please contact our customer service department. Our warranty is valid for all purchases since 1 March 2005. You don't need any papers except your invoice number (your customer number usually suffices, too). Please contact our customer service team in the first instance as they can advise the next best possible step.
What if something is beyond repair?
A product that is beyond repair will be exchanged for a new product. If the same model isn't available anymore, we'll offer you an alternative in the same price range, or a refund of the full amount you paid - that's right - even towards the end of our 3-year warranty! Naturally, this assumes proper usage of the item. :-)
Legal diploma or what?
The implied warranty of 24 months remains untouched, but since we extend the express warranty, that's of little consequence for you. Furthermore, we spare both of us the trouble of explaining the difference between implied and express warranty (even offside rules are simpler than that). But if you're into legal terminology, take a look at our terms and conditions. :-)
Any questions?
If you have questions, remarks or want to suggest improvements, we're always listening and will help as best as we can. Please contact our Customer Service Department. Thanks a lot!
Our own brand products are continually improved in conjunction with their manufacturers, and even many renowned brand names have manufacturers come to rely on feedback from us in order our quality control department to improve their products.
Analogue Synthesiser VCO 1 with 4 miscible waveforms (sawtooth, triangle, pulse and suboctave), Pulse width modulation and two adjustable modulation sources, VCO 2 with 3 mixable waveforms (sawtooth triangle and suboctave) and two adjustable modulation sources, Low pass filter...
Adam T8V; Active Nearfield Monitor; 8" Woofer; 1.9" U-ART Accelerated Ribbon Tweeter; 2x Class-D Amp: 70 Watts RMS Woofer, 20 Watts RMS Tweeter; Frequency Range: 33 Hz - 25 kHz; Crossover Frequency: 2.6 kHz; max. SPL: 118 dB (1m /...
SE Electronics Reflexion Filter X White, portable device for recording live sources with reduced room ambience, helps to obtain a dry vocal or instrument recording, useful in studios without proper acoustic treatment, dimensions: diameter/with 41 cm, height 31 cm, depth...
iZotope Music Maker's Bundle (ESD); Plugin-Bundle; contains eight essential tools for audio editing and creative music production; consists of BreakTweaker Exp, Stutter Edit, Trash 2, Iris 2, Elements Suite (Nectar Elements, Neutron Elements, Ozone Elements und RX Elements); supported formats...
K&M 80310 disinfectant stand with bracket; bottle holder dimensions: 102 x 91 mm; base diameter: 275 mm; drip cup can be removed for cleaning; with bracket to fix the disinfectant bottle ; round base; weight: 3,6 kg; colour: pure white;...
Bluetooth Studio Headphones Closed, Circumaural, Up to 40 hours of operation without cables, 50 mm Driver, Impedance: 32 Ohm, Sensitivity: 114 dB SPL / V, Frequency range: 5 - 40,000 Hz, Oval faux-leather ear pads, Cable on one side,...
Rode Wireless GO White; Digital Wireless Microphone System; ultra-compact and lightweight set of transmitter and receiver; series III 2.4 GHz digital transmission; clip-on transmitter TX with built-in microphone (omni capsule); maximum SPL: 100 dB; Frequency Range: 50 Hz 20...
Rode Lavalier GO White; Lavalier Microphone; pairs perfectly with Røde Wireless GO (item 463781); works with most other devices with a 3.5mm TRS microphone input; compatible with most laptops, DSLR cameras, mobile recorders etc.; broadcast grade omnidirectional condensor capsule; Frequency...
Behringer Eurorack Go; Eurorack case; two rows with 140 HP each, build-in busboard with 32 headers for Eurorack modules;, vertical positioning possible via integrated tilt stand; 96 sliding nuts (M3) pre-installed; maximum module depth: 40mm (lower row), 62mm (upper row);...
Multimedia Monitors Equipped with a 3" woofer and a 0.75" tweeter, Power: 50 W, Frequency range: 80 - 20,000 Hz (-3 dB), Housing: MDF, Power supply: 100 - 240 V AC, 50/60 Hz, Dimensions (W x H x D):...
K&M 80320 Disinfectant stand for Euro dispenser; base diameter: 275 mm; round base; drip cup can be removed for cleaning; two different drilling patterns, so Euro dispensers for 350/500 ml and 1,000 ml containers can be attached; weight: 4,1kg; colour:...
Saramonic Blink 500 B4; Ultracompact 2.4GHz Dual-Channel Wireless Microphone System with 2 transmitter and Lavalier for Apple iPhone and iPad that provides broadcast-quality sound; The RXDi battery-free MFi certified Lightning receiver is extremely lightweight, space efficient and works perfectly when...
We're looking forward to hearing from you and aim to solve any problems as soon as we can.
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Hans-Thomann-Straße 1
96138 Burgebrach
Germany