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Accessibility Statement

This statement applies to content published on the domain: www.thomann.ae

It does not apply to other content or websites published on any of its subdomains. These websites and their content will have their own specific accessibility statement.

This website is operated by Thomann on behalf of all associated institutions. It has been designed so that it can be used by as many people as possible - including people with disabilities.

You should be able to:

  • zoom up to 200% without problems
  • navigate most of the website using just a keyboard
  • navigate most of the website using a modern screen reader and speech recognition software (on your computer or phone)

This website is designed to comply with the technical standard for websites and mobile apps, EN 301 549 v.3.2.1. This closely follows level ‘AA’ of the Web Content Accessibility Guidelines (WCAG) version 2.1.

Compliance status

This website is partially compliant with technical standard EN 301 549 v.3.2.1 and the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. See ‘Non-accessible content’ for more details.

The website is continuously checked manually for barriers by external accessibility experts and additionally scanned in real time with the Eye-Able® Audit testing software in order to fulfil the WCAG and the nationally applicable standards in the long term.

Preparation of this statement

This statement was prepared on 17 April 2025.

The statement is based on a review of a representative sample of web pages by an IAAP-qualified accessibility experts with different disabilities, using a combination of manual and automated testing in cooperation and with direct support of the Web Inclusion GmbH.

Feedback

We welcome your feedback on the accessibility of Thomann website. Please let us know if you encounter accessibility barriers:

Write to us (please refrain from providing sensitive information in the form, e.g. any information that would reveal personal financial information, information related to your health, or any other sensitive topic).

* Required

We endeavour to respond to feedback within 1 working day of receipt.

Compatibility with browsers and assistive technology

The Thomann website is designed to be compatible with the following assistive technologies:

  • the latest version of Microsoft Edge, Google Chrome, Mozilla Firefox and Apple Safari browsers
  • in combination with the latest versions of NVDA, JAWS, VoiceOver and TalkBack.

Technical specifications

The accessibility of the Thomann website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML
  • WAI-ARIA
  • CSS
  • JavaScript

Non-accessible content

Despite our best efforts to ensure the accessibility of the Thomann website, we are aware of some limitations, which we are working to fix. Below is a description of known limitations and potential solutions. Please contact us if you encounter an issue not listed below.

We are committed to rectifying any known issues as quickly as possible to ensure that the site remains accessible in the long term, and we are always open to discussing and resolving any barriers that may arise.

Known limitations for the Thomann website:

  • Headings are not correctly nested or semantically marked; visually emphasized sections (e.g., “Contact Person”) are not marked as headings.
  • Individual products or content areas lack their own headings, making navigation with screen readers more difficult.
  • Structural elements such as lists or tables are incorrectly implemented (e.g., "<li>" without "<ul>/<ol>", tables presented as images).
  • Keyboard focus is not consistently managed; after certain actions, it jumps unexpectedly or remains outside of dialogs.
  • Some page areas (e.g., navigation or rating sections) are not fully operable via keyboard; focusable separators cause distraction.
  • The current step in multi-step processes is not communicated to screen reader users.
  • Buttons and links are often unclearly or non-contextually labeled; identical labels are used repeatedly.
  • Individual terms like “Close” are not marked with the correct language attribute.
  • Interactive elements such as dropdowns or toggle buttons are inadequately labeled or not properly recognized by assistive technologies.
  • Form fields have inconsistent labeling; input guidance is frequently missing.
  • Required fields are neither visually (e.g., asterisks) nor technically (e.g., aria-required) marked as mandatory.
  • Error and success messages are not automatically read aloud or linked to the corresponding form fields.
  • Labels appear twice in the reading order in some cases, causing confusion for assistive technologies.
  • Dynamically updated content (e.g., follow-up questions or loading indicators) is not announced via ARIA.
  • Visually emphasized content (e.g., status messages or headings) is not semantically marked as such.
  • Animations like “loading, graphic” are read aloud, although they offer no informational value.
  • Audio and video players are not fully operable via keyboard or screen reader.
  • Elements such as sliders or accordions are not accessible via keyboard or are inadequately implemented.
  • Images lack meaningful alternative text or are not correctly marked as decorative.
  • Product images appear in the reading order before the associated headings, making them seem out of context.
  • Navigation is unstructured and inconsistently labeled; repeated region names make orientation difficult.
  • Dialogs and pop-ups interrupt the reading flow and are not accessibly integrated.
  • The visual order partially differs from the technical structure, making screen reader use more difficult.
  • Unclear terms or abbreviations are not explained or expanded.
  • Redundant content (e.g., duplicate information in text and image) makes orientation harder.
  • There is no announcement when external links lead away from the website.
  • The contrast between text and background does not meet minimum requirements in all areas.
  • Interactive elements like buttons or links are sometimes too small, making them difficult to use—especially for users with motor impairments or those using touch devices.