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- Thomann is the largest online and mail order retailer for musical instruments, light and sound equipment worldwide, having about 10m customers in 120 countries and 80,000 products on offer. We are musicians ourselves and share your passion for making it. As a company, we have a single objective: making you, our customer, happy.
  
  +49(0)9546 9223-55
  
  international@thomann.de
- We have a wide variety of pages giving information and enabling you to contact us before and after your purchase. Alternatively, please feel free to use our accounts on social media such as Facebook or Twitter to get in touch.
  
  +49(0)9456 9223-55
  
  international@thomann.de
- Most members of our service staff are musicians themselves, which puts them in the perfect position to help you with everything from your choice of instruments to maintenance and repair issues.
  
  +49(0)9546 9223-476
  
  sc.cc@thomann.de
- Our expert departments and workshops allow us to offer you professional advice and rapid maintenance and repair services. This also affects the price - to our customers' benefit, of course.
  
  +49(0)9546 9223-476
  
  sc.cc@thomann.de
- Apart from the shop, you can discover a wide variety of additional things - forums, apps, blogs, and much more. Always with customised added value for musicians.
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Postal Address

Thomann GmbH
Treppendorf
Hans-Thomann-Straße 1
96138, Burgebrach, Germany

PLEK Service

We wanted a machine with the best tools available to offer personalised set-ups for electric and acoustic guitars and basses - we found it in the computer controlled PLEK machine, which measures and processes under full string tension (just like real playing conditions), and gives perfect alignment of frets and saddle, as well as correcting string positions. The PLEK machine can often save you from the costly and time consuming process of having your instrument completely re-fretted.

Along with sound, good playability is probably the most important criteria when choosing a new instrument - but after time it may not play so well. The most common problems are worn-out frets, an uneven saddle or fretboard, or poor adjustment of neck relief and string height. Our Guitar Service Team is here to help, armed with their PLEK machine and based in our state-of-the-art Service Centre.

PLEK service levels

	Popular additional services	Our recommendation
	Plek Nut	Plek Standard	Plek Premium
Popular additional services Our recommendation
Fret alignment
Fret polishing
Fretboard alignment
Refretting
Neck measurement
Trussrod adjustment
New saddle
String action & intonation adjustment
Features
Fret replacement Nickel silver vs. stainless steel			Nickel silver Stainless steel					Nickel silver Stainless steel
Fret type Which kind of frets do I have?		Nickel silver Stainless steel				Nickel silver Stainless steel
	213 AED to the product	213 AED to the product		711 AED to the product	711 AED to the product		1,359 AED to the product	1,359 AED to the product

Thomann Plek Service Acoustic Bridge

PLEK Service - Bridge Dressing

Optimised processing of new bridges on acoustic guitars (6-string), acoustic basses, or concert guitars via the PLEK machine
Individual adjustment of the string action and intonation
Incl. saddle

213 AED

50 €

Available immediately

Available immediately

This item is in stock and can be dispatched immediately.

Standard Delivery Times

This is how we Plek your instrument

PLEK is a computer controlled system to measure and adjust instruments - aligning frets and checking that neck curvature and string action match individual preferences.

The probe measures the neck and frets of the instrument under full string tension (i.e. under real playing conditions) and from this, creates a profile.

The PLEK machine produces an evaluation from the probe in graphical form: here you can see the difference between the ideal curve (green) and the actual position of the string (red) above each fret.

The computerised machine mills the frets with a precision of 1/100 millimetre to the desired height. Intonation problems are eliminated unless they result from a string action which is too.

The result can be seen and heard: strings will not buzz against the fret.

Before the instrument is returned back to you, our guitar team polishes the frets, and adjusts the intonation and string height to your desired settings.

Which instruments can be PLEK'd?

The PLEK machine is suitable for every plucked instrument with metal frets which can be adjusted individually. In addition to electric and acoustic guitars and basses, it works with mandolins, 6-stringed banjos and resonator guitars.

The optimal string action

"As low as possible, but without any string noise": this request is common to most guitarists. But since every guitarist has his or her own playing style, the optimal string action can be very different from one job to another. The PLEK machine recognises and fixes the unevenness in each fret with a tolerance of 0,01mm, so the string will not make any noise with low settings or kill the tone. In close consultation with you, our team will optimise the action and playability of your instrument.

Is it worth it?

The value of your instrument is not determined purely by the purchase price. An instrument cherished for many years can be brought back to life, and even a new instrument can be improved with the help of our PLEK service. If the instrument sounds good, the hardware is solid and above all, if you love playing your instrument, you should send it here to be PLEK’d!

What's the best way to deliver your instrument to Thomann?

You can send it by post or a courier of your choice. It's important you inform us before shipping your instrument so we can make the necessary arrangements to receive it.

Shipping advice: loosen the string tension on the instrument and pack it very carefully in its case (ideally a hard case). Please make sure that loose parts (e.g. a loose bridge) are not inside the main compartment of the case. Surround the headstock with a soft material like newspaper or foam and put the case inside a suitable box.

How long does it take to get your instrument back?

Usually, our team needs 3 working days (plus shipping time) to PLEK the instrument and achieve the desired set-up.

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