Fre­quently asked ques­tions

On this page you'll find answers to frequently asked questions about Thomann the company, our store and the order process. If you can't find the answers you need, don't hesitate to get in touch by email or phone.

Top FAQs

All FAQs

How do I know if Thomann is the right partner for me?

How do I know if Thomann is the right partner for me?

How can I get in touch with Thomann?

How can I get in touch with Thomann?

How does online ordering work?

How does online ordering work?

How can I pay for my order?

How can I pay for my order?

What is "my" price? Can you work me a deal?

What is "my" price? Can you work me a deal?

How will you ship my gear to me?

How will you ship my gear to me?

What after sales service do I get once I've ordered from Thomann?

What after sales service do I get once I've ordered from Thomann?

How can I get further information from Thomann?

How can I get further information from Thomann?

Which other services can I find on the Thomann Website?

Which other services can I find on the Thomann Website?

I'm a big Thomann fan and I'd like to work for you!

I'm a big Thomann fan and I'd like to work for you!

One or two more things!

One or two more things!

How do the product reviews work on thomann.de?

How do the product reviews work on thomann.de?

This is how you can reach us

Further advantages with Thomann

30-Day Money-Back Guarantee

30-Day Money-Back Guarantee
Repair & service in dedicated workshops

Repair & service in dedicated workshops
Europe’s Largest Warehouse

Europe’s Largest Warehouse
Highest Payment Security

Highest Payment Security