Thomann. Hans Thomann
I am originally a precision instrument engineer and a wind instrument maker by training. I was quite young when my father put me in charge of the company, and he gave me a lot of invaluable advice to guide me along the way. One of the things he told me and that has proven the most valuable is to always listen to the customers, and learn from them. Even though the world has changed so much since then, our motto is and will remain: Our customers determine our decisions.
I'm proud to say that even with 1700 employees and more than 13.700.000 customers, we're still an independent family-owned company. The shared passion for music is what connects us, and it characterizes the way we do things at Thomann.
Getting our customers the best products for the best price is one of our key strengths, and service is no less important. We want you to get the most for your money while shopping with us, and therefore we have devised our own credo: Added Value. For instance, we've been offering a general 30-Day Money-Back Guarantee since 1995 – long before the EU came up with the directive on mail order purchases. On top of that, in 2005 we decided to offer an extended warranty period of three years – out of our own pocket! Happy customers make us happy in turn, and we appreciate the family atmosphere that prevails in our shop.
I therefore invite you cordially to come visit our "campus" in Treppendorf near Bamberg (Bavaria) and to experience the "Thomann spirit" for yourself. Just follow your musical inclination - here's how to find us
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We're looking forward to hearing from you and aim to solve any problems as soon as we can.