Your Contacts
+49-9546-9223-532
Postal Address
Thomann GmbH
Treppendorf
Hans-Thomann-Straße 1
96138, Burgebrach, Germany
Business Hours
We will be back to help you in 13 Hours and 59 Minutes .
  • Monday 9:30–18:30
  • Tuesday 9:30–18:30
  • Wednesday 9:30–18:30
  • Thursday 9:30–18:30
  • Friday 9:30–18:30
  • Saturday 9:30–16:00
Company Info
  • Founded
  • January 1954
  • Legal status
  • GmbH
  • CEO
  • Hans Thomann
  • VAT Reg.Nr.
  • DE 257375233

Statutory right of withdrawal/Withdrawal Form

1. Statutory right of withdrawal

If you are a consumer (as per § 13 of the German Civil Code), you are entitled to a 14-day statutory right of withdrawal (see “Instructions for withdrawal from the Contract”).

Please note that the right of withdrawal does not apply in the following cases:

  • Delivery of goods which are not prefabricated and have been manufactured on the basis of a personal choice or according to customer specifications, or of goods which have clearly been tailored to the customer’s personal requirements.
  • Delivery of sealed goods which are not suitable to be returned for reasons relating to health protection or hygiene if their seal has been removed after delivery.
  • Delivery of audio or video recordings or computer software in sealed packaging if the seal has been removed after delivery.
  • Delivery of newspapers, journals or magazines, excluding subscription contracts.

Instructions for withdrawal from the Contract

Statutory right of withdrawal

You are entitled to withdraw from this Contract within fourteen (14) days without giving any reason for doing so. The deadline for withdrawal shall be fourteen (14) days from the date on which you or a third party you have appointed, who is not the carrier, takes possession of the final goods delivered.

In order to exercise your statutory right of withdrawal, you must notify us (Thomann GmbH, Hans-Thomann-Straße 1, 96138 Burgebrach, Germany, Tel: +49 (0) 9546-9223-476, Fax: +49 (0) 9546-9223-8399, Email: sc.cc@thomann.de) of your decision to withdraw from this Contract in a clear declaration (e.g. by sending a letter by mail, fax or email). You may use the withdrawal form attached for this purpose; however, it is not obligatory that you do so.

The withdrawal deadline shall be deemed to be met if you have sent the communication concerning the exercise of the right of withdrawal before the expiry of the deadline.

Consequences of withdrawal

If you withdraw from this Contract, we must reimburse you for any payments we have received from you, including delivery costs (excluding the additional costs incurred if you have selected a different type of delivery to the cheapest standard delivery option offered by us) without delay, but no later than fourteen (14) days after the day on which we receive the notice of your withdrawal from this Contract. We will use the same payment method you used for the original transaction in order to reimburse you unless otherwise expressly agreed; under no circumstances will you be charged a fee for this refund. We may withhold the reimbursement until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us without delay and no later than fourteen (14) days from the date on which you notify us of your withdrawal from this Contract. The deadline is deemed to be met if you send the goods before the expiry of the fourteen-day deadline. We shall bear the costs of returning the goods.

You will only be liable for any diminished value of the goods if this loss in value is attributable to any use or handling of the goods which is not deemed necessary in order to verify the condition, features and functioning of the goods.

Exclusions from the statutory right of withdrawal

The statutory right of withdrawal shall not apply in the following cases:

• Delivery of goods which are not prefabricated and have been manufactured on the basis of a personal choice or according to customer specifications, or of goods which have clearly been tailored to the customer’s personal requirements.
• Delivery of sealed goods which are not suitable to be returned for reasons relating to health protection or hygiene if their seal has been removed after delivery.
• Delivery of audio or video recordings or computer software in sealed packaging if the seal has been removed after delivery.
• Delivery of newspapers, journals or magazines, excluding subscription contracts.

2. Withdrawal form

You can download a withdrawal form template in PDF format here (Adobe Acrobat Reader required) and use this in order to exercise your right of withdrawal. Simply send the completed withdrawal form to us by post, fax or email.

(4)
Recently Viewed
Roland FP-30X BK

Roland FP-30X BK; Digital Piano; 88 keys PHA-4 keybed with Ivory Feel; Sound engine: 12 SuperNATURAL Piano tones, 20 E-Piano tones and 24 other tones; max. polyphony: 256 voices; Bluetooth Audio (V3.0) and Bluetooth MIDI (V4.0); build-in speaker system (two...

Recently Viewed
Audient iD14 MKII

USB-C Audio Interface 24 bit / 44.1 - 96 kHz, ADC dynamic range: 121 dB, DAC dynamic range: 126 dB, 2 x Audient Class A console microphone preamps, 2 Combined mic / line inputs: XLR / jack combination socket,...

Recently Viewed
Roadworx Microphone Arm

Roadworx Microphone Arm, microphone desk arm with cable management, cables with a diameter of up to 8mm can be attached to the underside of the arms with a clip system, aluminum construction, locking central hinge, 3/8 "thread connector with 5/8"...

(1)
Recently Viewed
Kali Audio IN-5

Kali Audio IN-5; Active near field monitor; 3 way system with coaxial midrange/tweeter; 5" woofer; 4" midrange; 1" soft dome tweeter; power: 160Watt (80/40/40Watt Tri-Amped); frequency range: 39Hz - 25kHz; max. SPL: 112dB; EQ for adjustment to the location; connectors:...

(1)
Recently Viewed
Zoom Am7

Zoom Am7, mid-side stereo microphone for Andriod devices; USB type C connection; 90º / 120º / M-S mode switchable; max. SPL: 120dB; resolution: 44.1kHz / 16Bit, 48kHz / 16Bit; for creating videos, podcasts, vlogs and more; two modes: audio and...

(5)
Recently Viewed
iZotope Tonal Balance Bundle CG 2

Plug-in Bundle Crossgrade from any paid-for iZotope-/Exponential audio product to Tonal Balance Bundle, Professional software tools for producing, mixing and mastering, Supported formats (64-bit): VST 2/VST3/AU/AAXnative/NCP, System requirements: Windows 7 (64-bit), Mac OSX 10.11.6 - 10.14.4, paid-for and registered...

Recently Viewed
Lehle P-ISO

Lehle P-ISO; Isolator and DI box, no signal loss or hum; High-Impedance Lehle Transformer HZ; suitable for balanced or unbalanced signals; Passive, no need for a power supply; galvanically isolate devices to prevent ground loop hum, also use as a...

(1)
Recently Viewed
Rode VXLR Pro

Rode VXLR Pro; Plug adaptor with transformer and power converter; TRS mini jack (3.5mm) to XLR3M; integrated voltage converter from phantom power (12 - 48V) to plug-in power (4V); for connecting VideoMic, VideoMic GO, VideoMicro, VideoMic Pro, VideoMic Pro+, VideoMic...

Recently Viewed
Decksaver Pioneer DJ DJM-S11

Decksaver Pioneer DJ DJM-S11 - for Pioneer DJ DJM-S11; Protects against dust, dirt, liquids and shocks; Milky transparent surface; High quality; Made of polycarbonate; Dimensions (LxWxH): 27,20 x 43,00 x 3,5 cm, Weight: 0,5 kg

Recently Viewed
Showtec ACT Fresnel 50 WW

Showtec ACT Fresnel 50 WW; DMX controlled Fresnel theater spot complete with barndoor, filter frame and 1.5 m connection cable; 40 W COB LED; Color temperature: 3200 K; Luminous flux: 3400 lm; manual zoom (10 ° - 58 °); manual...

(6)
Recently Viewed
Antelope Zen Go Synergy Core

4x 8 USB-C Interfaces with Synergy Core FX Processing Platform AD/DA conversion with up to 127 dB headroom, 2 Microphone-/Line-/Hi-Z inputs via XLR combo jacks, Discrete ultra-linear preamps with 65 dB gain and 48 V phantom power, Digitally expandable...

Recently Viewed
Zaor Miza 88 Flex Wengé Grey

Zaor Miza 88 Flex Wengé Grey; studio desk with 19" rack and keyboard tray; offers space for computer monitors (2 x 30"), keyboard, mouse, DAW controller, monitor controller etc.; 2x 4U 19" racks and central drawer; extendable tray, height adjustable...

Give Feedback
Feedback Found an error or want to give us feedback about this page?

We're looking forward to hearing from you and aim to solve any problems as soon as we can.