Your Contacts
+49-9546-9223-532
Postal Address
Thomann GmbH
Treppendorf
Hans-Thomann-Straße 1
96138, Burgebrach, Germany
Business Hours
Store and cafeteria closed until further notice!

Due to current developments, our shop and t.kitchen cafeteria in Treppendorf will remain closed as a precautionary measure from March 14th, 2020 until further notice. Online orders are not affected by this. We will keep you updated on our t.blog.

During our opening hours you can reach us by phone.
  • Wednesday 9:30–18:30
  • Thursday 9:30–18:30
  • Friday 9:30–18:30
  • Saturday 9:30–16:00
  • Monday 9:30–18:30
  • Tuesday 9:30–18:30
Company Info
  • Founded
  • January 1954
  • Legal status
  • GmbH
  • CEO
  • Hans Thomann
  • VAT Reg.Nr.
  • DE 257375233

Statutory right of withdrawal/Withdrawal Form

1. Statutory right of withdrawal

If you are a consumer (as per § 13 of the German Civil Code), you are entitled to a 14-day statutory right of withdrawal (see “Instructions for withdrawal from the Contract”).

Please note that the right of withdrawal does not apply in the following cases:

  • Delivery of goods which are not prefabricated and have been manufactured on the basis of a personal choice or according to customer specifications, or of goods which have clearly been tailored to the customer’s personal requirements.
  • Delivery of sealed goods which are not suitable to be returned for reasons relating to health protection or hygiene if their seal has been removed after delivery.
  • Delivery of audio or video recordings or computer software in sealed packaging if the seal has been removed after delivery.
  • Delivery of newspapers, journals or magazines, excluding subscription contracts.

Instructions for withdrawal from the Contract

Statutory right of withdrawal

You are entitled to withdraw from this Contract within fourteen (14) days without giving any reason for doing so. The deadline for withdrawal shall be fourteen (14) days from the date on which you or a third party you have appointed, who is not the carrier, takes possession of the final goods delivered.

In order to exercise your statutory right of withdrawal, you must notify us (Thomann GmbH, Hans-Thomann-Straße 1, 96138 Burgebrach, Germany, Tel: +49 (0) 9546-9223-476, Fax: +49 (0) 9546-9223-8399, Email: sc.cc@thomann.de) of your decision to withdraw from this Contract in a clear declaration (e.g. by sending a letter by mail, fax or email). You may use the withdrawal form attached for this purpose; however, it is not obligatory that you do so.

The withdrawal deadline shall be deemed to be met if you have sent the communication concerning the exercise of the right of withdrawal before the expiry of the deadline.

Consequences of withdrawal

If you withdraw from this Contract, we must reimburse you for any payments we have received from you, including delivery costs (excluding the additional costs incurred if you have selected a different type of delivery to the cheapest standard delivery option offered by us) without delay, but no later than fourteen (14) days after the day on which we receive the notice of your withdrawal from this Contract. We will use the same payment method you used for the original transaction in order to reimburse you unless otherwise expressly agreed; under no circumstances will you be charged a fee for this refund. We may withhold the reimbursement until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us without delay and no later than fourteen (14) days from the date on which you notify us of your withdrawal from this Contract. The deadline is deemed to be met if you send the goods before the expiry of the fourteen-day deadline. We shall bear the costs of returning the goods.

You will only be liable for any diminished value of the goods if this loss in value is attributable to any use or handling of the goods which is not deemed necessary in order to verify the condition, features and functioning of the goods.

Exclusions from the statutory right of withdrawal

The statutory right of withdrawal shall not apply in the following cases:

• Delivery of goods which are not prefabricated and have been manufactured on the basis of a personal choice or according to customer specifications, or of goods which have clearly been tailored to the customer’s personal requirements.
• Delivery of sealed goods which are not suitable to be returned for reasons relating to health protection or hygiene if their seal has been removed after delivery.
• Delivery of audio or video recordings or computer software in sealed packaging if the seal has been removed after delivery.
• Delivery of newspapers, journals or magazines, excluding subscription contracts.

2. Withdrawal form

You can download a withdrawal form template in PDF format here (Adobe Acrobat Reader required) and use this in order to exercise your right of withdrawal. Simply send the completed withdrawal form to us by post, fax or email.

(5)
Recently Viewed
SSL 2

2-Channel USB-C Audio Interface 24-Bit/192 kHz AKM converters, Mic preamps (62 dB gain range, 130.5 dBu ON), Neutrik connectors, Alps pots, Legacy "4K" switch per channel for sounds inspired by the legendary SSL 4000 series, +48 V Phantom power,...

Recently Viewed
Toontrack SDX The Rooms of Hansa

Toontrack SDX The Rooms of Hansa (ESD); expansion pack for Toontrack Superior Drummer 3 (item 419735); produced and recorded at Hansa Tonstudios Berlin, Germany by Michael Ilbert; 4 different recording rooms: Meistersaal, Live Room, Marble Room, Vocal-Booth as well as...

Recently Viewed
EarthQuaker Devices Afterneath V3

EarthQuaker Devices Afterneath V3 Enhanced Otherworldly Reverberator; reverb effects pedal, ambient, vast, expansive, and magical reverb sounds; 9 selectable modes to change the way the Drag control functions (Unquantized, Unquantized with Slew, Unquantized Volt/Octave, Chromatic Scale, Minor Scale, Major Scale...

Recently Viewed
Harley Benton FRFR-112A Guitar DSP Monitor

Harley Benton FRFR-112A Guitar DSP Monitor, full range flat response powered cabinet for modern digital guitar setup (amp modeling & multi-effect processor); built-in DSP with classic and modern speakers simulations (SIM0, SIM1, SIM2, SIM3); DSP equalizer modes (3-band eq pa,...

Recently Viewed
Taylor 214ce

Steel-String Guitar with PickupFrom strumming to flatpicking to fingerstyle: it delivers a clear, balanced tone with perfect playability and fits neatly into the mix with other instruments. Of course, with the patented Taylor ES-2 electronics with active volume, treble and...

Recently Viewed
Decksaver Pioneer XDJ-XZ

Decksaver Suitable for Pioneer XDJ-XZ, Protects against dust, dirt, liquids and impacts during transport, Made of polycarbonate, Milky transparent surface, High quality, Dimensions (W x H x D): 88.30 x 44.90 x 4.70 cm, Weight: 1.51 kg Note: ...

Recently Viewed
Ortofon Stylus 10

Ortofon Stylus 10; replacement stylus for Super OM 10, OM 10, OMP-mount 10, OMBulk 10, OMT 10, LM 10, Concorde 10, Concorde EC 10, Concorde STD, TM 10H, LMB 12, SMB 12 and LMA 12 systems; elliptical diamond; colour: black

Recently Viewed
Warm Audio Bus-Comp

Warm Audio Bus-Comp; 2 channel VCA compressor; Selectable discrete opamp stage with CineMag USA transformers; THAT 2180 VCA's; external side chain input; Hi-Pass Filter: 30, 60, 105, 125, 185 Hz; frequency response: 18 Hz to 22kHz; dynamic range: > 120dB;...

Recently Viewed
Arturia AudioFuse Studio

USB 2.0 Audio Interface 24-Bit / 192 kHz, 18 Inputs and 20 outputs, 4 Mic / line inputs: XLR / TRS combo socket, 4 Line inputs: 6.3 mm TRS, Phono input: Cinch, Inputs: 1 - 4 switchable for instruments,...

Recently Viewed
Electro Harmonix 5MM Power Amp

Transistor Amplifier for Electric Guitar Compact amplifier for gaming situations in which no high-performance amplifier is required, Can be used alone or with a distortion pedal, EQ and / or preamp, 1 Channel, Power: 2.5 watts, Controller: Volume, Switch:...

Recently Viewed
Decksaver Boss RC-505

Decksaver Suitable for Boss RC-505, Protects against dust, dirt, liquids and impacts during transport, Made of polycarbonate, Milky transparent surface, High quality, Dimensions (W x H x D): 42.60 x 21.00 x 4.0 cm, Weight: 328 g Note: ...

(1)
Recently Viewed
Ortofon 2M Red

Ortofon 2M Red, Moving Magnet cartridge, ellptical diamond

Give Feedback
Feedback Found an error or want to give us feedback about this page?

We're looking forward to hearing from you and aim to solve any problems as soon as we can.