ART Dual RDB

I usually like Art products. and in fact the built quality and features of this reamp-box are great as I would expect. the problem here, at least in my case, is the sound.
the output level is way too low, even cranking up the volume on my soundcard output and setting the level to the max on the box, the signal is still not hot enough to simulate the level of a guitar. the result is the drive on the amp never gets to a proper level, leaving the sound quite dull.
I bought instead a Palmer reamp box and, lo and behold, it sounds just like the output from a guitar.
I don't discard the possibility that I got a faulty product, in which case disregard my review. Otherwise, I just wouldn't recommend this product even thou I still recommend the brand.