I received this product in Oct 2024. As I started to use it for home use, rehearsal and live gigs, I discovered the most awful intermittent issue. From absolutely nowhere it would go into ear-deafening screech mode with the only resolution to hit the power button off. When us musicians play gigs, the volume will always be high as we're using these as monitors. When that screech happened in a live gig, it was a health and safety issue.
Anyway, what happened next has actually left me in shock. The Thomann services team and process is simply the worst I've encountered. They seem happy to take your money but when there is a product issue, you discover the problems. I asked them in 3 separate emails to call me directly by phone and they refused. They then gave me a date for collection and didn't turn up. Eventually, they admit they have no UK services operation and no easy way to get back to their Germany based operation. It took 4-5 weeks of no communication for them to finally send me an email saying they had the physical receipt of my product. They then told me that's just the way it is, and have subsequently refused to call me and give me any timely updates.
Now I clearly may have just got a defective product but as we end Feb 2024, I'm still without a working product. I have no communication on what's happened, no root cause and have finally felt compelled to share my story.
I would be very wary of buying anything from a company that has a sales model but clearly cannot support you post-sale. That's the best way I can describe Thomann.
27 May - just s subsequent update here. I finally had a "working" product back in the UK from Germany on 28 March. The Ultratone lasted 2 weeks before going wrong again, this time creating a constant hissing sound. I sent videos and Thomann then told me I have to send it back to Germany once more. They then sent me to a couple of their "approved list DHL Hubs" who refused to take the package.
As I've stressed number of times, Thomann's post sales operational processes just don't work. Now I'm back in the loop of not having a working product. I have once again asked for a new replacement product or a full refund. They are refusing and still playing the "repair warranty" game rather than looking after their customer.