B
terrible customer service
This guitar sounds nice, but its built poorly, or maybe Thomas was the problem.
The guitar came with a crack and input got loose in a matter of weeks
I repaired the input myself but the screws of the pick guard got loose and now they come out when I play.
Customer service said the crack is normal and warranty won't cover it, also that the problems of the screw is my fault for tight them up too hard ( what its not true ). They just stopped talking to me, terrible.
Its not a bad guitar, you can expect some problems so my advise would be get it but in your local shop where they can actually help you with any issue.
Very disappointed, been buying from here many years and never had this problem. Won't buy from them again
The guitar came with a crack and input got loose in a matter of weeks
I repaired the input myself but the screws of the pick guard got loose and now they come out when I play.
Customer service said the crack is normal and warranty won't cover it, also that the problems of the screw is my fault for tight them up too hard ( what its not true ). They just stopped talking to me, terrible.
Its not a bad guitar, you can expect some problems so my advise would be get it but in your local shop where they can actually help you with any issue.
Very disappointed, been buying from here many years and never had this problem. Won't buy from them again
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