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Sorry but.., Bad experience
Unfortunately, I did not have a good experience with the purchase of the Harley Benton SC-550 Plus.
The first time it arrived with a cracked neck, torn under the nut. They immediately replaced it and sent me a new one, but the second guitar was also defective, with poor fret installation. It had 10 lifted frets (measured in groups of three frets using a fret rocker).
I contacted the Greek support department, sent them photos and videos, and returned the guitar, having marked with a red marker the 10 raised frets that needed correction. Unfortunately, the responsible Thomann department decided that all it needed was new strings and a setup, and they returned it to me exactly as it was, with the 10 frets still marked in red. In other words, they did nothing.
After further communication, they told me to send it back again so they could inspect it and refund my money. Because this whole inconvenience lasted three months, I eventually decided to go to a local guitar technician in my country to fix the defective guitar. He was forced to remove material from the tops of the stainless steel frets so they could all be leveled to the same height.
Unfortunately, the factory quality control in China is not reliable. Even though I would like to buy a new ST Modern Plus guitar, I honestly hesitate and have serious doubts. I do not trust the process, and I have no desire to go through such trouble again. In an email conversation where I asked them to check the new ST Modern Plus before shipping it to me, the answer was that they have complete confidence in their quality control. Obviously, that must have been said as a joke.
The first time it arrived with a cracked neck, torn under the nut. They immediately replaced it and sent me a new one, but the second guitar was also defective, with poor fret installation. It had 10 lifted frets (measured in groups of three frets using a fret rocker).
I contacted the Greek support department, sent them photos and videos, and returned the guitar, having marked with a red marker the 10 raised frets that needed correction. Unfortunately, the responsible Thomann department decided that all it needed was new strings and a setup, and they returned it to me exactly as it was, with the 10 frets still marked in red. In other words, they did nothing.
After further communication, they told me to send it back again so they could inspect it and refund my money. Because this whole inconvenience lasted three months, I eventually decided to go to a local guitar technician in my country to fix the defective guitar. He was forced to remove material from the tops of the stainless steel frets so they could all be leveled to the same height.
Unfortunately, the factory quality control in China is not reliable. Even though I would like to buy a new ST Modern Plus guitar, I honestly hesitate and have serious doubts. I do not trust the process, and I have no desire to go through such trouble again. In an email conversation where I asked them to check the new ST Modern Plus before shipping it to me, the answer was that they have complete confidence in their quality control. Obviously, that must have been said as a joke.
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