Thon Case Akai Force

Hi I just received my recent item Thon case for Akai Force and it has many marks of damages. This is the second item I have ordered from the site. MY previous item On Stage mix had a slight defect on it aswell which I thought was one off but after receiving this second item from the site with damages I would like to make a you aware and put a formal complaint and hope to receive some kind of compensation for these faulty/ damaged items. If you would like to receive further details on the faulty/ damaged of the items I do have photos and videos I can post to you via email.